Refund rules

Have plans changed? By choosing us, you are guaranteed the right to return the purchased ticket.

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Tickets refund

Ticket return policy

Dear passengers, we understand that circumstances may change and you may need to return your ticket. Our ticket refund policy depends on where you purchased your ticket.

We try to be as flexible as possible for you and understand that your plans may change. If you have any questions about our ticket return policy, please contact us.


Did you buy a ticket on our website?

If you bought a ticket through our website, you can get a refund if:

  • - if 72 hours or more are left before departure, we will refund you 75% of the cost of the trip;
  • - if there are 24 to 72 hours left before departure, we will refund you 50% of the cost of the trip;
  • - if there are less than 24 hours left before departure, we will not be able to refund you for the trip;

You can submit a request for a ticket refund in any convenient way for you - by calling or writing to the messenger at the number indicated on the "Contacts" page, by sending a letter to our email address or by filling out the form on the "Contacts" page.

Did you buy a ticket directly (by phone)?

  • If you bought a ticket from us directly (by phone), paying by card or bank details, we decide on the return issue individually. Your circumstances will be taken into account when making a decision.

You can submit a request for a ticket refund in any convenient way for you - by calling or writing to the messenger at the number indicated on the "Contacts" page, by sending a letter to our email address or by filling out the form on the "Contacts" page.

Did you buy your ticket via an agent?

  • If you have purchased a ticket through an agent (eg Busfor, BlaBlaCar, ContraBus, Infobus, etc.), please contact them for a refund. We cannot process refund requests for tickets purchased through agents.